POLICIES │ TERMS & CONDITIONS / PRIVACY POLICY



#1. TERMS & CONDITIONS


TOKYO MATCHA SELECTION is located in Tokyo, Japan.
It is represented by Ishihara-Tokyo Inc. (here in after referred to as "TOKYO MATCHA SELECTION", "we" or "us").

By visiting TOKYO MATCHA SELECTION (the "Website") you agree to the following terms & conditions.
Please read these terms & conditions carefully before agreeing to be bound by the same. If you do not agree to be bound by the terms & conditions, do not access or use this website.
By using this Website or by placing any purchase orders using the Website, you agree to abide by the terms and conditions set forth herein. Only upon acceptance of the terms contained herein, you will be entitled to submit electronic orders. Any violation of the terms will result in termination of your account.


Payment


Customers shall pay the price, via the payment services offered by PayPal, CreditCard, ApplePay designated by us.


Termination of Agreements and Refunds Policy


Both the customers and we have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a service is deemed to have begun and is, for all intents and purposes, underway. Any money that has been paid to us which constitute payment in respect of the provision of unused services shall be refunded.


Site Terms and Conditions Modifications


We may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms & Services.


Governing Law


The Terms shall be subject to Japanese law. In the event of any dispute regarding the Terms, exclusive and primary jurisdiction shall rest with Tokyo District Court.




#2. PRIVACY POLICY

TOKYO MATCHA SELECTION is compliant with GDPR (EU General Data Protection Regulation)


Hi! This is our privacy policy and, if you landed here, it means that you want to learn how we process your personal data at

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and how we protect your privacy. We won't let you down!


Essential information we collect


In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in.
We do that in order to:

● remember who you are after you log in so that you do not need to authenticate at each click;
● monitor if our website is running with the high performance we are dedicated to providing;
● let you browse between products without having to start back from the home page at each click;
● remember if you put something in your shopping cart before you decide to checkout; and
● control that your data is processed securely.

We call the information mentioned above ''essential information'' and we collect it through the use of cookies. Cookies are small text files that most websites uses. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action. We use cookies. Without enabling this mechanism and this kind of cookies (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating.


Order information you expressly provide


If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our ''checkout page'' before letting you finalize your purchase with the payment.


Accounts


You can sign up for an account if you'd like. This will make us happy because it confirms your interest in our store. It should also make you happy because we will remember your information and, when you decide to buy our products, you do not have to provide all of your information over again -- you just have to log-in. Before registering your account, we will ask you to expressly provide your consent to this privacy policy. Only if you give us your consent, we will open your account. We also you the possibility to easily withdraw your consent and delete your account. Just connect with us at the contact details at the bottom of the page.


Partial Purchases


If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable in receiving further emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications right away.


Reviews


If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers.


Personalization


We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the ''essential information,'' but we use it to provide you with a personalized experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications. We capture this information through cookies, called a "beacon," that we allow you to block.


Other uses of personal data


● YOTPO REVIEWS - for customer's review
● S LOYALTY - for customer management
● AFTER SHIP - for tracking information
● MAIL CHIMP - for e-mail newsletter

How do we process your information?


We use an external provider to run our store, BigCommerce. BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield here on the official site of The International Trade Administration (ITA), U.S. Department of Commerce.

Through BigCommerce, we also use other, highly specialized external providers to provide the most competitive services. For example:

● Payment: Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), but we want to use accredited companies to process your credit card information.

- PAYPAL
- STRIPE (for Credit Card, Apple pay)


● Shipping: We integrate with a number of shipping companies to fulfill your orders.

- JAPAN POST
- UPS (USPS)
- DHL
- ROYAL MAIL
- FEDEX
- AFTER SHIP (for tracking information only)

Partnering with highly specialized external companies allows us to focus on what we do best:
selling great products.


How can you control your personal data?


If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honored to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us, at the contact details at the bottom of this page. We will be more than happy to help.


How long do we keep your data?


We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it.


Do we have any legal obligations when handling your data?


Many. We might need to share your personal information to comply with applicable legal obligations.


Who can you reach out to for privacy matters?


You can contact our Data Privacy Leader here:

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Do you need to lodge a complaint?


If you have any privacy complaint, you have the right to lodge a complaint with our supervisory authority.


Any update?


If we update our Privacy Policy to reflect a change or improvement of our services or a new legal obligation, we will publish the new version on our website, and we will make it clear on our home page https://www.tokyo-matcha-selection.com/ so it will be visible as you enter our store.

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